Javascript Popup – Documentum DAM and WebTop

The credit for the solution goes to two people who work with me – Yih Wern and Su Sheng.

Problem: When the user goes to either Webtop or DAM URL, IE launches a separate popup window with the following messages:

appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowDialog_,_id=invoker_,_title=Content Transfer Service_,_height=130_,_width=440_,_sizepreference=false)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)

This problem is irritating as the messages keep appearing repeatedly and the popup window is refreshed. In some extreme cases, the popup prevents people from logging in or viewing documents.

Solutions:
There seem to be two solutions.
1) If the user has Google toolbar installed, it could cause this issue.  You can test this by uninstalling the Google toolbar.  Or you can recommend the user to use older Google Toolbar.
2) The second solution is related to IE7  which tries to access a page – runonce.aspx.  This seems to fail for some browsers and leaves the registry in an inconsistent state.  To fix this you can do the following :  (Suggested by Yih Wern)
Run Registry.exe
search for: HKEY_CLASSES_ROOT\TypeLib\{EAB22AC0-30C1-11CF-A7EB-0000C05BAE0B}\1.1\ZERO\win32  (WordPress is not displaying slash-zero.  Replace ‘ZERO’ with a numeric ‘0′)
Change the (Default) value from C:\WINDOWS\system32\shdocvw.dll to C:\WINDOWS\system32\ieframe.dll
Restart your IE browser.

The full thread is here – http://www.google.com/support/forum/p/Toolbar/thread?tid=1b384f23ae01da52&hl=en&fid=1b384f23ae01da52000462aedade69c6