The user is unable to use UCF while viewing existing documents or creating new documents.
A message will be displayed (in IE7) – Your browser does not support Java.
Causes and Solution:
1) Verify that the user has MS JVM or Sun JRE installed correctly on his PC. I have seen situations where the user installed Sun JRE, set IE to use this JRE and a few days later, deleted the C:\Program Files\Java files.
FIX: Reinstalled the JRE
2) The user has disabled the IE Add-ons needed to launch the applets. This is tricky because we usually don’t look here.
FIX: Verify that the addins are enabled from the “Manage Add-ons” console of IE
